LAST UPDATED · 22 SEPTEMBER 2026
Privacy policy
This notice explains how information is handled when you browse the tapstay company website or contact us about our products.
Who to contact
For privacy questions or requests relating to tapstay.co.za, email support@tapstay.co.za.
Information you provide
When you email us, your message may include your name, email address, property details and any other information you choose to share. We use this information to respond to your enquiry, discuss a requested service and keep relevant correspondence. Please avoid sending guest records or sensitive personal information in a general enquiry.
Website and technical information
Website hosting and security systems may process technical information such as IP addresses, browser details, requested pages and access times to deliver and protect the website. WordPress may use essential cookies for authorised sign-in and administration. See our cookie policy.
Purpose and access
Information is used for the enquiry or service you request, website operation, security and applicable legal obligations. Relevant hosting, email and technical service providers may process information to support those functions. Information may also be disclosed where required by law.
Retention and security
Keep your enquiry limited to information needed for us to assist you. Records may need to be retained while an enquiry or service is active and for applicable business or legal requirements. Contact us to ask about the information held in your particular case or to request deletion. No internet transmission can be guaranteed completely secure.
Your choices and rights
Subject to applicable law, you may request access to personal information about you, ask for corrections or deletion, object to processing, or withdraw consent where processing relies on consent. Email support@tapstay.co.za with your request. We may need to verify your identity before providing or changing records. You can also raise a concern with South Africa’s Information Regulator.
Demos and property guest guides
The public guest and host demonstrations use fictional sample data. Demo edits are saved in this browser’s local storage and shared between the two demo pages in that browser. Use Reset demo to restore the sample content, or clear this site’s browser data to remove saved edits. Use sample information only. The website loads fonts from Google Fonts, which involves requests to that provider. A participating property’s live guest service needs its own applicable privacy information.
Changes to this notice
This notice may be updated when the website or its information-handling arrangements change. The update date appears at the top of this page.